I posted recently about my experiences with my blog posting service, Typepad, and how I felt they had done exceptionally well with their service by communicating recent problems to their customers so we weren’t left in the dark. I received an email recently from Six Apart CEO Barak Berkowitz explaining their service issues further and providing options for compensation to customers.
If you run a business or deal with customers in any way, please read the email below. THIS is how you treat customers, keep them and have them telling others about your outstanding service.
UPDATE: Barak has provided us Typepad users with another update. Great stuff.