I posted recently about my experiences with my blog posting service, Typepad, and how I felt they had done exceptionally well with their service by communicating recent problems to their customers so we weren’t left in the dark. I received an email recently from Six Apart CEO Barak Berkowitz explaining their service issues further and providing options for compensation to customers.
If you run a business or deal with customers in any way, please read the email below. THIS is how you treat customers, keep them and have them telling others about your outstanding service.
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UPDATE: Barak has provided us Typepad users with another update. Great stuff.