Accidental Technologist

Musings about Entrepreneurship, Technology and Software Development

  • Home
  • About
  • Still River Software
  • Privacy Policy

Powered by Genesis

You are here: Home / General / What is Great Service?

What is Great Service?

October 28, 2005 by Rob Bazinet

Tweet

It’s human nature to point out, in a public forum, an example of a bad product or bad service.  I am guilty of it here myself.

Rarely do we point out an example of great service.  This blog is hosted by Typepad which is part of Six Apart.  Over the past few weeks Typepad has shown some signs of overwork with the ability to post to the weblog either slow or down all together with other times the weblog itself being slow to come up. 

Typepad recently posted an apology and reasons why this was happening AND a description of what Typepad was doing to resolve the problems.   This is, in my opinion, a example of great service.  Communication with customers or the lack there of is a great way to lose them.

I have only been with Typepad since the beginning of the year but the overall experience has been exceptional.  They are always sending updates via email letting users know what is happening in the company and how they are continually improving their products.  We all have multiple choices to the companies we buy from everyday and those companies that treat me like they want me as a customer will get MY business.

UPDATE: Barak over at Typepad posted another update on their problem resolution.  Just another example of their great service.

Share this:

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • More
  • Pinterest
  • Tumblr
  • Pocket
  • Reddit

Related

Filed Under: General

Care about your privacy? I do and use Fathom Analytics on this site.

Fathom Analytics

Recent Posts

  • Status Bar in iTerm2
  • Supporting Multiple SSH Keys on macOS
  • Using the Microsoft Ergonomic Keyboard on macOS
  • 10 Steps to Survive Working from Home
  • “Are you building a business or learning a stack?”

Categories

Services I Love

HatchBox - Easy Rails Deploys Fathom Analytics
Follow @rbazinet

Rob Bazinet
@rbazinet

  • Spending the evening working on some new Ruby on Rails code. As one with no life does on a Saturday night.
    about 9 hours ago
  • I have me daily hike listening scheduled. https://t.co/IpEMqk5KXk
    about 20 hours ago
  • I’ve been contemplating creating a newsletter for a long time. It would be for Ruby developers and highlight variou… https://t.co/zb3b4sF2yd
    about 20 hours ago
  • This! https://t.co/SYXR9eE9Ls
    about 21 hours ago
  • I’ve spent the last year working on a handful of Ruby on Rails enterprise applications. I’ve learned a ton and real… https://t.co/RHU1kbrlRq
    about 2 days ago
  • RSS - Posts
  • RSS - Comments
loading Cancel
Post was not sent - check your email addresses!
Email check failed, please try again
Sorry, your blog cannot share posts by email.